Our Culture

Our Culture: The O’Neill Way

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The O’Neill Way is the only way we do business at O’Neill Insurance

We know that culture has an enormous impact on the performance of its people. That’s why we’ve decided to be incredibly intentional about it here at O’Neill Insurance.

Our Core Values

Be Exceptional

At O’Neill Insurance, we take pride in excellence – and regard everything we touch as a personal statement bearing our signature. We are committed to the quality and accuracy of our work, and seek to go above and beyond, never settling for anything less than exceptional. Our organization is built on a foundation of highly effective, repeatable processes that help develop the habits that lead to excellence in all aspects of our work.

Embrace Change

​At O’Neill Insurance, we listen to, embrace and drive change for the greater good of our clients, our communities, our partners and our team. We are adventurous and open-minded to new ideas and innovations, and willing to step outside our comfort zone and take risks. We recognize that change is inevitable. Rather than finding comfort in our industry’s status quo, we seek to be at the forefront of innovation to best serve our clients and our community.
Learn About What Makes Us Tick

Our Core Purpose is to enhance the lives of others ​

Live Relationships with Excellence

​Relationships are at the very core of our organization. We seek to establish strong relationships embedded with trust and respect. We aim to set a tone of friendliness, warmth and helpfulness, and work towards establishing long-lasting, trustworthy relationships built on a foundation of care.

Be Curious

From day one, our team is encouraged to be lifetime learners. We seek out and take advantage of opportunities to gain more knowledge and increase our skills. We strive to facilitate a workplace culture that inspires team members to be curious and inquisitive, to always ask why and question what they don’t understand.

Our Fundamentals

  • Do what’s best for the client

  • “WOW” our clients

  • Make quality personal

  • Create a tone of friendliness and warmth

  • Be a fanatic about response time

  • Honor commitments

  • Think team first

  • Practice blameless problem-solving

  • Practice the “human touch”

  • Find a way

  • Deliver results

  • Get clear on expectations

  • Listen to understand

  • Speak straight

  • Communicate to be understood

  • Share knowledge

  • Create winning solutions

  • Always ask why

  • Provide meaningful acknowledgement & appreciation

  • Look ahead and anticipate

  • Get the facts

  • Be positive

  • Be process-oriented

  • Work on yourself

  • Make our appearance a reflection of our quality

  • Assume positive intent

  • Respect confidentiality

  • Treasure, protect, & promote our reputation

  • Make a difference

  • Keep things fun