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At O’Neill Insurance, we exceed expectations.
Home » About O’Neill Insurance » Reviews
A culture of doing the right things.
Anyone can promise great service, but not everyone can deliver it. At O’Neill Insurance, we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.
“Your company was on top of my issue and that put my mind at ease”
Joyce H.Customer since 2020
“Your service is always very efficient! Our questions or concerns are dealt with promptly.”
A client in MarshallvilleCustomer since 2023
“Everyone has been great to us for almost 30 years. We cannot thank the staff enough. Especially, our main contact Vickie.”
Mark C.Customer since 2020
“Thank you for caring about clients and for your professionalism, expertise, and such terrific people on the team.”
Dean K.Customer since 2022
“Very customer oriented. Easy to work with ”
Nancy B.Customer since 2020
“I had to use my insurance on my vehicle and the people i delt with was flawless, helpful and very kind”
Terry M P.Customer since 2020
“Easy access to staff, prompt responses. Have never had an issue in 30 years.”
Ann F.Customer since 1995
“They're aways looking for the best insurance and the best value for my family”
Robin H.Customer since 2020
“I appreciated all the effort that the crew at O'Neill insurance made to enable me to switch from a company I had been with for over 30 years. I recommend them with great confidence! ”
Rusty R.Customer since 2026
“Courteous, responsive, knowledge staff.”
Kathleen H.Customer since 2026
“Quick to respond but also there is a personal touch to the relationship. Takes time to understand the objectives of the owners”
Tom D.Customer since 2026
“Great customer service & kindness of staff!”
Fonzie C.Customer since 2020
“everyone in the office has been very kind and very helpful.”
AnonymousCustomer since 2020
“Thorough and knowledgeable service. ”
Kathryn T.Customer since 2020
“Wonderful team of people to work with on all of our business insurance needs!”
John K.Customer since 2020
“Very responsive! Goes above and beyond for my business.”
Jillian T.Customer since 2026
“Very friendly and professional staff. If I have a question or concern, Katie is very helpful. ”
Carole Z.Customer since 2020
“Lori gave me great assistance when signing up for Medicare.”
Susan J.Customer since 2025
“jane and lori get done what is asked for....that is much appeciated”
Debra H.Customer since 2021
“Great company. Very responsive to needs and questions ”
Christine M.Customer since 2020
“We appreciate O'Neil services because they are provided with great care and dedication”
Minh N.Customer since 2020
“Introductory meeting was great. We wanted an insurance company with real people in real offices and that’s what we get with Oneill Insurance. I also like using the app very convenient.”
Carolyn L.Customer since 2024
“The staff are professional, knowledgeable, and friendly. The survey questionnaire was very easy to use.”
Fran A.Customer since 2025
“Very nice and friendly easy to talk to ”
Bruce S.Customer since 2020
“THE RATING STANDS FOR ITSELF.”
Richard M.Customer since 2020
“We have had great service and response to our questions and claims. ”
Steve K.Customer since 2014
“Very professional and helpful- offering up info to better help you maximize coverage for your premium. Timely service and friendly.”
Lisa G.Customer since 2025
“Honest and helpful.”
Jeffrey K.Customer since 2020
“Great rates and ready to help especially when things go “bad”. Everyone at O’Neill is great to work with and treat customers with care.”
Daniel R.Customer since 2020
“Jason was super helpful and went the extra mile!”
Alesci H.Customer since 2025
“Sami was extremely in helping us renew our Grange insurance. She found competitive quotes for us, but was able to get us a great price from Grange. It was nice being able to stay with the same insurance company.”
Kim K.Customer since 2020
“ Jane Wyatt is like is like having a relationship with your best friend. Very easy and accommodating to deal/work with.”
Anthony A.Customer since 2024
“Professional, responsive and customer-focused agency. TOG has been our insurance provider for over three decades. ”
Joseph K.Customer since 2020
“We have been with the agency for years. Anytime we have a question, it is answered promptly. Thanks”
Laura S.Customer since 2020
“Greatly appreciate your team being very prompt when needed.”
Perry C.Customer since 2023
“Collided with a deer in Jan. One call to O’Neill got the claim process going. Cinci Insurance took over handling the claim, gave options to a body shop and arranged for a rental car. Car was repaired in a reasonable amount of time and car looks as good as new ”
Michael D.Customer since 2020
“Expedient,compassionate service.Also,the shredding and electronics return event was a nice benefit.”
Elizabeth B.Customer since 2020
“ Very friendly staff. Can always expect a quick response to questions or resolutions to any issues.”
Brenda O.Customer since 2025
“I highly recommend O’Neill insurance! This team is professional, responsive, and in my experience they have always provided outstanding customer service. ”
Kaeli F.Customer since 2020
“Always very responsive to our needs.”
Neil W.Customer since 2020
“The employee seemed to actually understand my situation and promised to work more on my behalf.”
Robert S R.Customer since 2020
“Good friendly service. ”
Patrick O.Customer since 2020
“I've worked with O'Neil insurance since 2021 and have had a great experience.”
Keri B.Customer since 2020
“Everyone we dealt with at O'Neill Insurance was so helpful. They listened to our needs and concerns and made a great recommendation for our insurance company.”
AnonymousCustomer since 2025
“Vickie always takes the time necessary to answer my questions and gives me advice about the reason for my call. I may not like the answer but I called to get an answer and she gave it to me. Vickie is the best.”
Robert D.Customer since 2020
“Super responsive, knowledgeable and professional Insurance team!! ”
Molly O.Customer since 2023
“Been with the company for many years and always get great service. They always find the best coverage at the best price for me”
Brenda S.Customer since 2020
“They are always responsive to my needs and questions. They are also all very friendly and actually handle what they say they will handle.”
Mike M.Customer since 2025
“Wonderful company with caring and kind employees who are always ready to help. We completely trust them with our business and personal insurance needs.”
Christy M.Customer since 2025
“You team is always very responsive and patient when I ask questions. I never hear "no" but rather explanations and I do hear a lot of yes'.”
Michael H.Customer since 2025
“Great staff providing very responsive service and helpful recommendations”
AnonymousCustomer since 2021
“I know I can trust you!”
Michael N.Customer since 2020
“Your agents are very kind and helpful.”
Karen L W.Customer since 2020
“Sarah Weber listened to what our insurance needs were and was very responsive. She and her team found the best and most affordable home, car, and motorcycle insurance for us. Everyone at O’Neill has been a pleasure to work with.”
Tammy T.Customer since 2025
“Very prompt & respondent to questions or queries. Billing schedules are easy to understand and accessible online. I appreciate ANNUAL rates vs 6-month changes for auto coverages.”
AnonymousCustomer since 2025
“Always helpful and informative ”
Vicki P.Customer since 2020
“Vicki Cepic has been excellent for us for 25 years!! She has been pleasant and professional, and I have no doubts that she is looking out for our best interest. It’s been a joy to work with her. ”
Joe B.Customer since 2020
“You listen, then provide the best help ever. ”
Diana S.Customer since 2020
“I have no issues with my services and/or annual renewal process. As a busy business owner, I greatly appreciate the ease of using O'Neill Insurance. ”
Kelly M.Customer since 2024
“The team was awesome. Professional, courteous, and knowledgeable. I highly recommend O'neill insurance!”
Cynthia D.Customer since 2025
“Jason was very informative and did a nice job.”
Paul F.Customer since 2025
“Ease of doing business and good communication”
Drew S.Customer since 2025
“You couldn’t pay me to get insurance anywhere else!! - Mike Kistler”
Michael K.Customer since 2020
“you just keep doing what your doing as it is very obvious your associates know their jobs well and consistently provide outstanding customer service. please thank your associates for being the key to your agencies success thus far in your insurance agency/insured relationship. ”
Scott B.Customer since 2020
“We have been with O'Neil Insurance for several years. The staff has always been great, explaining things clearly, taking time to review our policies and ensure we have adequate coverage and will meet in person to go over any specific questions you may have. We had to file one claim since we've been with them and it was handled quickly with no issues. Highly recommend !!”
Maggie H.Customer since 2020
“Your team helps to keep our needs for insurance in a way that makes us feel every need is covered. With the proper amount of coverage. ”
S Keith G.Customer since 2020
